An operations manual is a comprehensive documentation of how your company functions.
If written correctly, it should guide someone unfamiliar with your company through the day-to-day procedures for operating your business. For Information Technology Companies, reliable documentation is always a must. The presence of documentation helps keep track of all aspects of products and services and it improves the quality of the Company’s deliverables. Successful documentation will make information easily accessible, provide a limited number of user entry points, help new users learn quickly, simplify the product and help cut support costs.